Creating the future of personalised travel at scale with Skyscanner

Our collaboration began with a small, embedded engineering group in Edinburgh. We started by focusing on high-quality delivery in foundational tasks, which naturally led to an expanded remit as mutual trust developed.

Today, our experts in Edinburgh, Glasgow and London are fully integrated, leading platform-level initiatives – from modernising mobile architecture to unlocking critical data pipelines. With plans to expand our presence to Barcelona, we are now a core part of Skyscanner’s mission to solve the industry-wide challenge of user retention and lay the foundations for truly personalised traveller experiences.

To realise the personalised experience Skyscanner envisioned, we worked together to address three key challenges. First, we navigated the natural complexity of a large-scale mobile app codebase built by over 100 engineers. Next, we focused on reducing user churn – a common challenge across the travel industry, where many customers book once and don’t return. Improving retention was key to strengthening loyalty and long-term value.

Finally, we optimised how Skyscanner’s extensive data flows were processed and accessed, ensuring the platform could run fast enough to power tailored, real-time travel journeys. With Skyscanner’s renowned engineering standards and ambitious goals, expectations were high – and early impact was essential.

To integrate smoothly into their workflow, our engineers began working alongside Skyscanner – starting with smaller tasks, such as bug fixes and copy changes. This early work helped establish the trust that allowed our engineers to contribute to major architectural decisions.

As a result, our remit expanded to larger initiatives – including closing the loyalty gap. To help address this, we designed Skyscanner’s first in-app profile feature, surfacing the traveller’s profile picture in the tab bar to provide a clear logged-in cue and encourage repeat visits.

Today, we are tackling the platform’s complexity head-on – modernising mobile apps, migrating legacy systems, and unifying development across iOS and Android. Following internal training on GitHub Copilot, one of our engineers applied those learnings within Skyscanner’s workflow, accelerating automated testing and improving delivery speed.

Beyond mobile, we’re enabling Skyscanner’s engineers to process data more efficiently, increase visibility, and improve SEO performance to reach more users.