Government & public sector

The AI-native delivery partner for public services

Modern, accessible, accountable digital services, delivered by senior teams who leave your people more capable than they found them.

Scottish-headquartered, on the frameworks you buy through, certified to the standards you work to, and part of the Version 1 Group. We work directly with central and devolved government, health bodies and local authorities, and alongside prime suppliers where the right team makes the difference.

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  • 9 public sector frameworks and routes to market, including G‑Cloud 15
  • #1 The only Scottish-headquartered consultancy on CCS MCF4 Lot 1
  • 4 ISO certifications, plus Cyber Essentials
  • 650+ people across Edinburgh, Glasgow, Leeds, London, Manchester and Sofia

Trusted where trust is earned slowly

“CreateFuture’s insight has really helped us understand the ‘art of the possible’ when it comes to AI. They quickly aligned with our ambitious vision, while also understanding the key constraints we face. Their expertise has been crucial in getting us this far and given us confidence to push on with our project.”
Richard Bailey AI Programme Lead, Local Government and Social Care Ombudsman (LGSCO)

What we've delivered

Practical AI and service design, with people kept in charge.

Local Government and Social Care Ombudsman logo

Intelligent oversight: How LGSCO is reimagining complaints handling through AI

A ten-day consultancy that became a three year, trusted partnership. Workshops grounded in real case files, then a six-week proof of concept delivering AI semantic search and automated timeline generation for investigators, with the principle agreed from day one that AI supports staff rather than replacing them.

View case study

How we help public services

Who we work with: central and devolved government, health and the NHS, local government, and regulators and ombudsman bodies.

What we solve

Six pressures public sector teams are working under right now.

  • Doing more with less

    Government's own review puts the prize from digitising public services at over £45bn a year in productivity and savings. Teams are expected to deliver their share without extra budget, and without the service slipping. We focus on the work that moves the number.

    State of Digital Government Review, January 2025

  • Legacy systems that can't be touched

    Old platforms slow every change and make AI harder than it needs to be. We modernise in stages, so essential services keep running throughout.

  • AI that has to be explained

    Departments are told to adopt AI, and also to govern it. We build explainable, audit-trailed solutions with people kept in charge of decisions.

  • Services that citizens struggle to use

    Satisfaction with public digital services has fallen over the last decade. We design to the GDS Service Standard and build accessibility in from the start.

    State of Digital Government Review, January 2025

  • Frontline teams working around their tools

    Caseworkers, investigators and field staff lose hours to admin that software should handle. We put the time back where it makes a difference.

  • Value for money you can evidence

    Spend is assured, scrutinised and increasingly outcome-based. We offer outcome-based and capped commercial models, and leaner AI-native teams, so you can show what you got for the money.

Which of these is slowing you down?

Let’s talk

Easy to buy from, backed by a group you know

Frameworks and routes to market

Where AI is making a real difference in public services

Public services are being asked to adopt AI and to govern it. We help teams do both, starting small and with people in charge. Four patterns we're seeing:

  • Caseworker and investigator support

    Semantic search across case files and automated timelines, so staff spend their time on judgement rather than hunting for documents.

  • Natural-language access to data

    Letting officials ask questions of their own data and get answers they can trace back to the source.

  • Routine work, automated carefully

    Repetitive administrative tasks handled by AI, with a person approving the decisions that matter.

  • Faster, audit-trailed delivery

    AI-native engineering teams that reach the same outcome in fewer days, with a record of what was built and why.

Ways to start

  1. A digital maturity assessment

    A small, fast first piece of value that shows where you really are.

  2. An outcome-based discovery

    With something tangible delivered, not just a report.

  3. Delivery of the service or platform

    On an outcome-based, capped time-and-materials or fixed-price footing, where that suits.

  4. An embedded team

    Senior people working alongside yours, building your own capability as we go.

See what this looks like for your department. Let’s talk

Built on the platforms and standards you work to

Part of the Version 1 Group. OpenAI Select Partner. Anthropic Preferred Services Partner, through the Version 1 Group. AWS Advanced Partner.

  • Microsoft Azure
  • OpenAI Select Partner
  • Claude Partner Network
  • AWS Partner
  • GDS Service Standard
  • Technology Code of Practice
  • WCAG accessibility
  • Secure-by-design

Some of the people behind your services

Senior people with real public sector delivery experience

  • Susheel Dodeja

    Susheel Dodeja

    Industry Director, Government & Public Services

  • Jonathan Kirkman

    Jonathan Kirkman

    Capability Lead

  • Ben Cook-Northrop

    Ben Cook-Northrop

    Lead Client Partner

  • Martin Paton

    Martin Paton

    Chief Technology Officer

  • Lindsay Ratcliffe

    Lindsay Ratcliffe

    Chief Innovation and Transformation Officer

Tell us what you're up against

You don't need to have all the answers. Share your problem and we'll go from there.

Share your challenge

FAQs

  • Which frameworks can I buy CreateFuture through?

    We're on G‑Cloud 15, Digital Outcomes and Specialists 7, Technology Services 4, MCF4, the AI DPS, the Research and Insights DPS, ACE, and the Scottish Government's Digital Technology and Cyber Services DPS, among others. See the full list above.

  • Do you work directly with departments, or through prime suppliers?

    Both. We bid and deliver directly, and we work alongside prime suppliers and specialist consultancies where that gives you the strongest team.

  • How do you approach AI in public services?

    People stay in charge of decisions that matter. We start with a small, practical use case grounded in your real work, build in explainability and an audit trail, and prove value before scaling. Our work with the Local Government and Social Care Ombudsman followed exactly this path.

  • How do you handle security and information governance?

    We hold ISO 27001 and Cyber Essentials, and we build to the Technology Code of Practice and secure-by-design principles.

  • Do you work with Scottish and devolved bodies?

    Yes. We're headquartered in Edinburgh, we're on the Scottish Government's Digital Technology and Cyber Services DPS, and we're the only Scottish-headquartered consultancy on CCS MCF4 Lot 1.

  • What commercial models do you offer?

    Time and materials, capped time and materials, fixed price and outcome-based models, depending on how well-defined the work is and where you want the risk to sit.

  • How do you show value for money?

    We agree measurable outcomes up front and report against them, and our AI-native delivery aims to reach the same outcome in fewer days.

  • What does being part of Version 1 mean for me?

    You work with the same senior people and culture. Where a programme needs more scale, capability or partnerships, we can draw on the wider group through one relationship.

  • Where is your team based, and is delivery UK-only?

    We're based in Edinburgh, Glasgow, Leeds, London and Manchester, with a delivery centre in Sofia.