Discover
We started by listening, not telling. Forcing a fixed framework was never part of our plan – we needed to go on a journey together. And to truly improve productivity and capability, we began with a series of deep-dive discovery workshops to get under the hood and understand where things were going well, and where improvements could be made.
It became clear that the ecosystem needed fine-tuning. It wasn’t simply a case of bringing more mobile experts on board.
To work through the process blockers we established a “North Star” unified vision. Along with crystal-clear KPIs to build greater team cohesion.
Design
Rolling up our sleeves, we dived straight in. Delivering core features was our primary focus to build credibility within the internal team. We brought passion, care, and quality to establish better practices and build on their existing work.
It was clear tough decisions had to be made, including new bars to be set. We involved the entire mobile team in this process, making sure they felt heard, supported, and confident in their capabilities.
Deliver
By introducing career frameworks, team structure, and shaping the hiring process, we helped YBS strengthen the foundations of its mobile team.
We embedded iOS and Android engineers into the team, leading in some areas and providing senior capacity in others. Beyond mobile engineering, we trained and mentored product leads, enhanced internal Agile capability, and offered design leadership to ensure a clear path forward for the engineering team.
With a motivated, confident, and capable internal team equipped with the right tools and processes, YBS was set for success.