To innovate or not to innovate?

Legacy systems, regulatory hurdles, and the constant pressure to maintain security often begs the question - to innovate or not to innovate?

In this exclusive interview, Glyn Baker breaks down the surprising ways NatWest Group is innovating through embracing curiosity, refining processes, and leveraging technology like AI – not for flashy gimmicks, but for the invisible, vital work of keeping customers safe. Discover how "failure" is redefined as a powerful tool for prioritisation, and why diverse perspectives are the secret weapon for building a better future.

Watch the video to gain valuable insights into building processes that can adapt to emerging technologies and evolving customer expectations.